Shipping policy

Thank you for shopping with Nurse Fiona Medical Spa. Orders will be processed within 1-4 business days (Monday-Friday) of the order date and then shipped with United States Postal Service. Their delivery time may vary depending on your address. Nurse Fiona Medical Spa does not and cannot control the speed at which the post office delivers mail.

If you would like expedited or priority shipping, you must pay for that and request it at checkout. 

Please refrain from emailing us on the status of your order unless it has been over four business days. If you would like expedited shipping, you must pay for Priority shipping, which will ship out 24 hours after your order is placed.

You must always double-check your shipping address. If you have entered the wrong shipping information, and your product ships to the incorrect address, we cannot refund your order, and you must repay for a new order. If your item is shipped back to us from the incorrect address you entered, we will email you upon receipt, and with providing the correct address, you will need to re-purchase shipping.

Nurse Fiona Medical Spa is not responsible for packages lost or stolen in transit. If any of these occur to your shipment, you need to file a claim with the post office. You will need your tracking number to file this claim, so please keep your confirmation emails.

If products are marked as delivered, you will need to contact the carrier regarding your package + file your claim.

USPS is our favored carrier.

CONTACT NUMBERS TO FILE SHIPMENT CLAIMS:

USPS: 1-800-275-8777

 UPS: 1-800-742-5877